Refund policy

Returns and Refunds Policy

At Shazzatastic Creations, each item is made or prepared with care. Please choose carefully when placing your order.

Change of Mind

We do not offer refunds or exchanges for change of mind.

Order Cancellations

Customers may request to cancel an order within 15 minutes of placing the order. After this 15-minute cancellation period has passed, cancellation may not be possible, particularly where preparation or production of an order has commenced.

Personalised and Custom-Made Products

Personalised and custom-made products cannot be returned or exchanged because of change of mind. Please check all names, spelling, wording, colours and other personalised details carefully before submitting your order.

Once production of a personalised or custom-made item has commenced, changes or cancellations may not be possible.

Faulty, Damaged or Incorrect Items

If your order arrives damaged, faulty, or you receive an incorrect item, please contact Shazzatastic Creations as soon as possible after receiving your order.

Please provide your order details and, where appropriate, photographs showing the problem so that we can assess the issue.

Where required under the Australian Consumer Law, we will provide an appropriate remedy, which may include a repair, replacement or refund.

Australian Consumer Law

Nothing in this policy excludes, restricts or modifies any rights or remedies you may have under the Australian Consumer Law.

Returning an Item

Please contact Shazzatastic Creations before returning an item. Return instructions will be provided where a return is required.

Refunds

When a refund is approved, it will be processed back to the original payment method. Processing times may vary depending on your bank or payment provider.